ITSM Consultancy

Information Technologies Infrastructure Library is the most accepted approach to Information Technologies Service Management in the world. It provides a practical framework for defining, planning and delivering information technology service support. The IT infrastructure library advocates that the IT service should be compatible with business needs and support core business processes. It describes best practices that bring a systematic and professional approach to IT services management, enabling organizations to deliver their services appropriately and meet their business objectives.
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While BTYÖN ITSM consultancy guides you to perform IT service management in the best way, it enables you to improve your IT services, reduce costs, increase customer satisfaction, increase efficiency, develop skills and experience, and improve third-party service delivery. BTYÖN, with its certified consultants; It is at your service to carry out the planning and installation work that will enable the definition of your IT processes, the extraction and documentation of your workflows, performance measurements, measurement of compliance with standards and frameworks, all your control and audit reporting and continuous improvement practices. BTYÖN offers consultancy services to help you make the right matches for your needs regarding the products and services to be used in the management of all these processes.
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The scope of our ITSM consultancy service is stated below;
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General Management Practices
• Strategy management
• Portfolio management
• Architecture management
• Service financial management
• Workforce and talent management
• Continuous improvement
• Measurement and reporting
• Risk management
• Information security management
• Knowledge management
• Organizational change management
• Project management
• Relationship management
• Supplier management

Service Management Practices
• Business analysis
• Service catalog management
• Service design
• Service level management
• Accessibility management
• Capacity and performance management
• Service continuity management
• Monitoring and event management
• Service desk
• Incident management
• Service request management
• Problem management
• Release management
• Change activation
• Service validation and testing
• Service configuration management
• IT asset management

Technical Management Practices
• Distribution management
• Infrastructure and platform management
• Software development and management